License Key Issues
Installation Issues
Shortcut Issues
Application Issues
License Key Issues
“I can’t find my license”
Follow these instructions to find your license key.
“I can’t submit my license”
If the license is red and can’t be submitted, this usually means that you are trying to use a v2 license to activate v3, which will not work. If you’ve already purchased v3, make sure to use your v3 license for activation. Otherwise, you can either download v2.4.2 (Mac link, Windows link), or you can upgrade to v3 here.
“Out of Uses”
If you are on v3, you can resolve this error yourself by remotely deactivating your past license activations here. Just enter the email address associated with your purchase, and it should let you see any order information associated with your order, including any previous license activations you made. Just click “deactivate” and it will remotely remove that activation from the old computer.
If you get this error while using v2, please email at nate@natephotographic.com so I can restore your license.
“404 Error during activation”
Check and make sure that you are copy/pasting directly from your email receipt, and make sure there are no extra spaces at the end of your license.
“Could not connect to the internet”
Make sure you are connected to the internet and any firewalls or internet blocking apps (like LittleSnitch) are turned off. In some countries (like China), you will need to use a VPN to activate because China blocks traffic to the authentication server.
“License reverts back to trial”
In some cases, the license may get dropped from your system. Not to worry! Just restart your computer, then go to “file > plugin manager” and re-enter/resubmit your license.
Installation Issues
“Mac: Unknown Developer Warning”
This shouldn’t be an issue on the most recent versions of the installer, but if you run into this, follow these steps:
- Control + Click on the installer package, then select “Open”
- Then in the following screen, you should still be able to select “Open” or “Open Anyway”
If this doesn’t work, you may need to go to Apple > Preferences > Security & Privacy and make sure to “Allow apps downloaded from: App Store and identified developers.” Then try the steps above again.
Shortcut Key Issues
“The Mac Shortcut Key stopped
working”
If your shortcut key is missing for some reason, you can follow this guide to enable your shortcut key.
Application Issues
“The image doesn’t changes after conversions (still appears negative)”
This could be due to a few difference reasons:
- If you are using a version of Lightroom prior to Lightroom Classic v9, then you will need to disable graphics processing (Settings > Performance > Disable Graphics Processing). This is due to a bug in the earlier versions that has since been fixed by Adobe.
- If you are using Lightroom 6/Lightroom 2015, you MUST be using the last build of Lightroom 6/Lightroom 2015 (I believe is was 6.14 / 2015.14). Some of the earlier versions had a bug in the SDK.