Last updated: November 9, 2026
14-day refund
You can request a full refund within 14 days of your purchase. This applies to:
- The standalone app: monthly and annual subscriptions, the current-version license and the all-future-versions license.
- Negative Lab Pro for Lightroom (the plugin).
We recommend using the free trial first. It is the full program, so you can decide before paying.
Subscriptions
- First payment. Cancel and request a refund within 14 days of your first payment and you get all of it back.
- Renewals. If a monthly or annual renewal charges you and you did not mean to continue, tell us within 14 days of that charge and we will refund it.
- Cancelling. You can cancel at any time by emailing us. You keep access until the end of the period you paid for, and you are not charged again.
How to ask
Email nate@natephotographic.com with the email address you used to buy. Refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.
When a refund is issued, the license key for that purchase is deactivated.
Outside the 14 days
After 14 days we do not usually refund a purchase. We still look at each case, especially when the software has a defect we could not fix, or you were charged in error. Email us and we will work it out.
Your legal rights
This policy is in addition to any refund or withdrawal rights you have by law, such as in the EU and UK. Nothing here reduces them.